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Facility Rules & Regulations

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Facility Rules and Regulations

Starport requires all employees, members, and participants of the programs and services offered to behave in a safe, courteous, and professional manner at all times. Failure to comply may result in barring from this facility.

General Policies

  • A strict ID policy is enforced when entering any of the fitness facilities at the Gilruth Center. All members must have their valid ID (i.e., Starport Fitness App Badge with membership/check-in photo, email address and phone number) with them at all times while in the fitness facilities.  To enter any fitness facility, all members must scan their ID badge located in the Starport App. If a question arises as to the validity of the presented ID, a second form of ID may be required.  Starport/Gilruth Facility staff have the right to check the membership status of anyone.
  • Any patron found to be using the facility prior to renewing their membership may have their privileges revoked.  Starport reserves the right to charge for back usage of the facility.
  • Any member aiding in the improper use of the Gilruth Facility by an ineligible person will have their ID badge confiscated and may have their membership revoked.
  • Other than adult league sports, recreation classes, or special events, the Gilruth Center and all fitness facilities are to be used only by current members.  All spouses and dependents must purchase a membership, and complete the required documentation (membership application and PAR-Q form) prior to using the facility.
  • Tobacco is not permitted inside the Gilruth Center.
  • Food and beverages are not permitted in the fitness center or the group exercise studios. Food and beverages are permitted in the Gilruth lobby area. The only exception is water in a closed container.
  • Rosin powder, wax, or any other substance which would alter the floor surface is strictly prohibited.
  • No bicycles, rollerblades, skateboards, or pets (except guide dogs) are permitted inside the Gilruth Center. No gas-powered or electric motor carts are allowed, except electric carts to assist individuals with disabilities.
  • Modifications of equipment beyond the designed purpose are prohibited.
  • Movement of any Starport fitness equipment may only be conducted by staff members or instructors.
  • Injuries, accidents, or equipment failures are to be reported immediately to a member of the Starport staff.
  • Anyone requesting to take photographs or video in Fitness facilities must receive prior approval from the Facility Manager.  Failure to follow this policy may result in loss of membership.
  • Starport is not responsible for lost or stolen items. Starport Management encourages personal belongings to be secured in a locker.  A lost and found for small items (badges, headphones, etc.) is located at the Gilruth Information Desk.
  • Misuse of Starport property may result in loss of membership.
  • Use of the Gilruth Center and all fitness facilities is a privilege. Anyone violating rules or posted policies, including verbal, and/or physical abuse of employee(s) or patron(s), criminal activity, disorderly conduct, or inappropriate behavior is subject to: (a) immediate removal from the facility, (b) fines, (c) suspension of membership, and (d) criminal action.
  • Interpretation of any policies will be at the discretion of Starport Management staff.

Dress Code

  • Only clean, non-marking, full-toed gym/athletic shoes are permitted in the fitness areas.
  • Examples of prohibited shoes include, but are not limited to, cleats, sandals, stocking feet and/or hard soled shoes (with the exception of cycling shoes for SPINNING® classes).
    • A shirt or tank top is required for participants in the Fitness areas. Torso shall be fully covered (exposed chest, midriff, or navel is inappropriate). Shirt arm holes shall be within 1.5 inches of the armpit. No altered shirts shall be worn (i.e. shirts sleeves cut out). Athletic pants or shorts that are non-revealing and fully cover the buttocks are required. Jeans or bottoms with rivets, zippers, or buttons are not allowed as these items can damage to upholstery.

Age Restrictions

  • At this time, Starport does not allow guests or children under the age of 12 to participate in any activities sponsored by Starport unless otherwise indicated in the specific program regulations and policies and/or approval is granted from Starport Management. Youth members ages (12 and 15) must be accompanied by a guardian at all times.
  • Contractors are not allowed to leave guests or children under the age of 16 at the Gilruth Center unattended.

Strength & Cardio Center

  • All Starport members workout at their own risk.
  • Food and drinks (with the exception of water in closed containers) are not allowed.
  • Only authorized personnel of Starport are allowed to provide personal training services in the Fitness Center.  Any participant observed or assumed to be personal training with a patron in the facility, who is not employed by Starport Fitness specifically for that purpose, is subject to fines and/or suspension of their membership privileges.
  • For the safety of all Starport members, personal belongings may not be left on Strength and Cardio equipment or the Fitness Center floor.  Members are encouraged to use locker room  facility for secure storage or the metal shelving located near the entrance of the Fitness Center for placement of personal items (gym bags, etc.). Starport is not responsible for lost or stolen items.
  • Members are expected to wipe down equipment before and after use.
  • Safe and proper use of equipment is required at all times. Starport Fitness Technicians are available during all normal operating hours to assist in proper equipment use.
  • Each participant is allowed to have only one set of dumbbells off the rack at a time.
  • All plates, dumbbells, and accessories must be returned to the proper rack or weight tree after each use.
  • Collars must be used on bars at all times.
  • Slamming of weight stacks and/or dropping weights on the floor is not permitted in the Fitness Center, with the exception of the Olympic lifting platforms.
  • Participants are encouraged to rotate after one set and allow other participants to work in when using strength equipment.
  • There is a 30-minute time limit on all cardio equipment during peak times (5:30-8:30 am, 11 am – 1 pm, and 3:00 pm – 7:30 pm). Participants must conclude workouts after 30 minutes if others are waiting.
  • Headphones are required for all audio devices brought into the Fitness Center by patrons.

Energy Lab (Studio 1)

  • Only formally scheduled and/or Starport Management-approved activities are allowed in the exercise studio.
  • Food and drinks (with the exception of water in closed containers) are not allowed.
  • Unless otherwise instructed by a staff member, use of exercise or stereo equipment in the exercise studio outside of a scheduled Group Exercise class with a certified instructor or recreation class is prohibited.
  • Use precaution to avoid any contact with the mirrors.

Cycle City (Studio 3)

  • Only scheduled classes are allowed in the SPINNING® Studio.
  • Food and drinks (with the exception of water in closed containers) are not allowed.
  • Unless otherwise instructed by a staff member, use of Spinners, exercise or stereo equipment in the SPINNING® Studio outside of a scheduled SPINNING® class with a certified instructor is prohibited.
  • Use precaution to avoid any contact with the mirrors.

Basketball Gymnasium

  • Food and drinks (with the exception of water in closed containers) are not allowed.
  • Hanging on the basketball rims or nets is not allowed. Dunking may be safely performed in the Basketball Gymnasium.
  • Scheduled activities in the gymnasium take priority over open recreation. Any modifications of the schedule will be posted.
  • Spitting is not allowed.
  • Throwing objects, including balls, against the walls, bleachers, and lights is not allowed.
  • During sport league events, spectators (including children) must sit in bleachers to watch the games. Parents are responsible for their children’s’ behavior. Spectators not following all posted guidelines will be asked to leave the facility.

Locker Rooms

  • Absolutely NO CELL PHONES or photographic equipment use allowed in the locker rooms.
  • Please report suspicious activity to the Starport staff members.
  • WARNING—Locker room floors may be slippery. Please use caution.
  • For general safety, glass containers are not permitted in the locker rooms.
  • Children over the age of 5 are not permitted in the locker room of the opposite sex.

Lost and Found

  • All lost and found items are retained at the Information Desk. 
  • Unclaimed items are donated to a charity twice each year.
  • Valuable items (jewelry, iPod, etc.) are kept in a secure/locked location and can only be claimed during normal business hours unless advanced notice of pick-up time is provided by the patron.

Field Regulations

  • Outdoor facilities may be closed due to inclement weather.
  • All field space is intended for use by Starport members only.  Starport staff reserves the right to request appropriate identification at any time.
  • During approved Starport activities the fields are not available for drop-in play.
  • Trash must be placed in appropriate containers.
  • No smoking within 10 feet of the softball dugouts.
  • No children under the age of 12 in the softball dugouts. Youth members ages (12 through 15) must be accompanied by a guardian at all times.
  • Glass containers are prohibited at all times.
  • Unauthorized motorized vehicles, bicycles and skateboards are not allowed on the fields.
  • Pets are not allowed at any of the outdoor Starport facilities.  JSC Security will be contacted to enforce this rule as required.
  • Use of metal cleats is prohibited on all fields.
  • Wheeled devices are not allowed on the track, with the exception of ADA designated assistance devices.
  • During sporting events, warming up or playing outside the designated area is not allowed.

Alcohol Policy for Fields

  • With the exception of Starport sport leagues, alcohol at the Gilruth is only authorized through the sale of beer and wine by the Starport TABC licensed operator.
  • Exceptions to this policy are extremely rare and require Center Director approval.
  • Alcohol may only be consumed in designated areas.
  • For league sports, beer will be the only alcohol allowed.
  • No glass containers.
  • Tournaments must use Starport’s TABC licensed operator.
  • Consumption of alcohol must be responsible and moderate.
  • By law, no minors (Texas legal age 21) may be provided alcohol.
  • All Starport league umpires and staff have the responsibility and authority to enforce this policy at the softball fields with support from team captains, JSC Security, and Starport and Center Management. Reports will be provided regularly to the Center Director. Any reports of excessive or irresponsible use of alcohol, disorderly behavior or other violations of these mandates will result in immediate termination of this privilege. Softball and Kickball player enrollment indicates agreement to accept the responsibility and abide by this policy.
  • BEER IN CANS ONLY – No glass bottles, no wine coolers and no hard liquor allowed.

Gilruth Center Code of Conduct

The Gilruth Center facility is a multi-use recreation and conference facility in which a wide variety of services, programs, and events are conducted to enhance the morale and welfare of all JSC civil service and contractor employees, authorized visitors, and the local community.

The Gilruth Center is officially part of the NASA – Johnson Space Center. The Gilruth Center is located on federal property and is considered a federal facility. All rules, regulations and policies of a federal facility apply to the Gilruth Center facility, both indoor and outdoor.

In addition, the following Code of Conduct sets forth expectations for all participants and visitors who use the facility for any purpose.

Participants and visitors must adhere to the following:

  • Act with courtesy and professionalism at all times.
  • Comply with requests and direction from Starport staff, officials, instructors, and facilitators who are acting in the performance of their duties.
  • Comply with any rules and guidance set forth for the particular program, event or class.
  • Wear proper fitness attire; shirts and shoes are required at all times outside the locker rooms (unless specified by Starport Management).
  • Cleats are not allowed to be worn while in Starport indoor facilities.

Participants and visitors must refrain from:

  • Aggressive behavior in any form, including physical abuse, verbal abuse, threats, intimidation, harassment, coercion and/or conduct which threatens or endangers the health or safety of any person.
  • Rude or argumentative behavior with staff, officials, and instructors or other participants or visitors.
  • Disrupting or obstructing any program, event or class.
  • Lewd, obscene or indecent conduct or expression, including profanity, or offensive remarks.
  • Any action which constitutes an attempt to inflict, or the actual infliction of, or injury to other participants and/or staff.
  • Willful damage or destruction to the facility or property.
  • Forgery or sharing membership cards for access to the facility or access to programs, services or classes.
  • Unauthorized entry to areas such as: staff offices or staff workspaces; gender opposite locker rooms; maintenance, equipment or storage rooms.
  • Unauthorized use of facility computers or unauthorized adjusting of audio visual equipment.
  • Photography and video taping of participants or visitors without prior approval of participants being photographed or taped and without prior approval from an authorized staff member.
  • Unauthorized commercial activity – no person is allowed to post, advertise, instruct in private lessons or solicit individuals in the facility for personal services or for personal businesses that is not directly affiliated and approved through Starport.

All participants and visitors are required to report any violation of this Code of Conduct to a Starport staff member immediately.  As needed, JSC Security may be called at any time to help enforce this Code of Conduct.


The above Code of Conduct will be enforced by the staff, officials, instructors and facilitators whose authority shall prevail in the immediate situation. 

If a violation occurs with a civil service employee, the immediate supervisor of the employee will be notified.

The following actions may be taken for violations of the Code of Conduct:

  • Violations of the code that do not constitute an immediate and apparent threat to the safety of others or their property will result in all or some of the following actions, including, but not limited to:
    • Verbal warning
    • A suspension of certain and/or all privileges for a specified period of time
    • A permanent suspension
  • Violations of the code that are deemed to constitute an immediate or implied threat to the safety of others, or their property and/or the safety of the facility or facility property may result in the following actions, including, but not limited to:
    • A one to six month suspension
    • A six to twelve month suspension
    • A permanent suspension

The Starport/Exchange Operations Manager and the JSC Exchange Council Chair ultimately determine the final outcome for failure to comply with the Code of Conduct.  No refunds will be given for loss of privileges due to a final determination that a violation of the Code of Conduct occurred.

Any acts that are considered violations of the JSC Workplace Violence Policy shall be referred to JSC Center management for appropriate action.

 Membership Cancellation Policy

 Contractors Handbook 2019