Current Openings

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Member Experience & Operations Coordinator

Reports to: Hospitality Manager
Pay: $16.00 – $17.00/hour
Status: Part-Time, Non-Exempt

Position Overview

The Member Experience & Operations Coordinator serves as a versatile support team member responsible for assisting with a wide variety of operational, customer service, hospitality, and employee engagement functions across Starport. This role is ideal for someone who enjoys variety, thrives in dynamic environments, and takes pride in stepping in wherever support is needed most.

No two days will look the same. The ideal candidate is adaptable, proactive, customer-focused, and excited to contribute to Starport’s mission through a diverse range of responsibilities and experiences.

This is a trial position that will be evaluated over the next 6–12 months based on organizational needs. Duties and assignments may evolve over time, and the incumbent may be reassigned to other operational areas without further competition.

Key Responsibilities

• Assist with a broad range of Starport operational needs, including:
  • Scheduling reservations
  • Assisting with room setups and event preparation
  • Supporting Member Services customer support operations
  • Assisting retail operations
  • Providing administrative support
  • Supporting employee engagement activities and special events
• Serve as a flexible “fill-in” resource across multiple Starport functions as operational needs arise
• Identify inefficiencies and proactively recommend or implement process improvements
• Assist with administrative functions such as filing, organizing, tracking, and archiving records
• Ensure smooth task transitions and continuity when handing off assignments or supporting multiple teams
• Support food service operations as needed, including coordination of catering orders, vendor communication, and event food service logistics

• Represent Starport at employee engagement and outreach events
• Capture photographic documentation of programs, activities, and special events
• Provide support throughout the year for programs and initiatives including, but not limited to:
  • Memorial Tree Program
  • NASA Clubs
  • Employee Discount Program
  • Honey Baked Ham Program
  • Reconnection Hours
  • After-hours events
  • Bartending support
• Perform other related duties as assigned to support Starport operations and organizational success

Professional Development Opportunity

This role offers unique exposure to multiple areas of Starport operations including hospitality, employee engagement, events, fitness, recreation, customer service, retail, and administrative operations. Employees in this role will gain broad organizational experience, develop operational versatility, and build transferable skills in customer relations, event support, problem solving, and cross-functional collaboration.

This position is ideal for individuals seeking to expand their professional experience in a dynamic, mission-driven environment.

Scheduling Expectations

Typical work will be performed during normal business hours, Monday – Friday, however, work schedules may vary based on operational and event needs. The ideal candidate should be comfortable with a flexible schedule that may occasionally include early mornings, evenings, weekends, or after-hours support. Advance notice will be provided.

Knowledge, Skills & Abilities

• Ability to manage multiple responsibilities across diverse operational areas
• Strong adaptability and willingness to support evolving business needs
• Demonstrated ability to learn quickly and operate effectively in changing environments
• Excellent customer service and interpersonal skills
• Strong problem-solving skills and ability to work independently
• Demonstrated initiative and proactive approach to identifying and resolving issues
• Ability to manage competing priorities while maintaining professionalism
• Strong verbal and written communication skills
• Excellent organizational and time management skills
• Ability to troubleshoot software and operational issues independently
• Proficiency in Microsoft Office applications including Word, Excel, Teams, and PowerPoint
• Ability to learn and navigate multiple software platforms and operational systems
• Ability to work collaboratively with employees, customers, vendors, and stakeholders across the organization

Preferred Characteristics

The ideal candidate:

• Enjoys variety and learning new skills
• Is comfortable working in a fast-paced and evolving environment
• Demonstrates a team-first attitude and willingness to support organizational needs
• Takes initiative and operates with minimal supervision
• Adapts quickly to shifting priorities and changing business demands
• Maintains professionalism and positivity while balancing multiple responsibilities
• Enjoys helping others and contributing to a positive customer experience

Physical Requirements

• Ability to lift up to 50 pounds
• Ability to stand, walk, bend, stoop, kneel, squat, climb, crawl, push, and pull for extended periods as needed
• Ability to support event setup and operational activities in a fast-paced environment
• Must possess a valid Driver’s License

Why This Role Matters

This position plays a critical role in supporting the overall success and continuity of Starport operations. The Member Experience & Operations Coordinator helps ensure smooth day-to-day operations by stepping in where support is needed most, contributing to customer experience, employee engagement, and operational excellence across the organization.

This role offers a unique opportunity to gain broad operational experience, develop diverse professional skills, and build exposure to multiple areas of hospitality, events, recreation, and organizational operations within Starport.

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Starport Employee Benefits

Full Time Employees:

• Competitive health and supplemental insurance
• 401k retirement plan
• Generous annual & sick leave allocations
• 11 government holidays

Full & Part Time Employees Receive:

• Free gym membership and locker
• Discounts on retail merchandise
• Discounts on personal training sessions
• Employee award opportunities
• Scheduling flexibility and deep connections
• Opportunities for growth and development
• Free admission into Space Center Houston
• Free Clinical Services
• Access to the Employee Assistance Program (EAP)
• Free training classes on SATERN Learning System
• Shared purpose and connection to NASA’s mission