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ISS Research and IT Customer Service Helplines
ISS Research (Customer Service) Helpline
The ISS Research Integration Office has both a phone and an email customer service helpline that Payload Developers and others interested in doing research on the International Space Station can contact to get assistance. The phone is staffed during regular business hours. After hours, please leave a message and a representative will return the call on the next business day. Or send us an email with your contact info, affiliation, detailed question(s), and how you are planning to use the info.
ISS IT PD Liaison/Customer Service
If you have questions regarding NASA/JSC badging, security or remote computer access (e.g., to NASA internal websites, ISS Payload documentation, etc.), please email the ISS IT PD Liaison or call Customer Service. The phone is staffed live during regular business hours. After hours, please leave a message and a representative will return the call on the next business day.