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Customer Service Helpline
The ISS Research Integration Office has both a phone and an email customer service helpline that Payload Developers and others interested in doing research can contact to get assistance. The phone is staffed during regular business hours. After hours, please leave a message and a representative will return the call on the next business day.
If you have questions regarding NASA badging, security, or remote computer online access (e.g., to NASA internal websites, ISS Payloads documentation, etc.), please download and read this Access Processes for Payload Developers document. For further info or assistance, please contact Ms. Ryan Prouty at: 281-244-7433.
Email: Ms. Ryan Prouty