Ken Newton

Ken Newton serves as the Director, Service Delivery for the NASA Shared Services Center (NSSC) in Hancock County, Mississippi. He was selected for this position in 2021. As the Director for Service Delivery, Mr. Newton’s duties include: managing more than 100 civil servants; serving as the Contracting Officer’s Technical Representative for the NSSC Service Provider Contract; serving as the Transition Manager responsible for effectively and efficiently leading the change effort involved in transitioning activities in Financial Management, Human Resources, Procurement, and Enterprise Services; and overseeing a Customer Contact Center that utilizes the latest technology for customer relationship management, automated call distribution, and integrated voice response. Mr. Newton is responsible for interfacing with stakeholders and customers on all matters regarding technical integration and operational readiness.

From 2006 to 2012, Mr. Newton served as Deputy Director for Service Delivery. Before the NSSC opened in 2006, Mr. Newton served as the Operations Integration Manager, Budget Operations Lead, and Executive Officer for the NSSC Project at NASA Headquarters. In the role as Budget Operations Lead, he was required to promote collaboration at all levels of the financial community ranging from the Chief Financial Officer to institutional budget and finance leaders. His ability to effectively communicate operational, financial, and budgetary impacts has helped to facilitate necessary organizational and policy changes.

Mr. Newton began his NASA career at the Kennedy Space Center where he last served as an Independent Assessment Engineer in the Assessments Division of the Safety, Health, and Independent Assessment Directorate. Prior NASA experience includes Lead, Logistics Engineering Management in the Joint Performance Management Office; Logistics Operations Engineer in the Logistics Operations Directorate; and Shuttle Operations Engineer in the Shuttle Operations & Management Directorate.

Mr. Newton graduated from the University of Florida in 1989 with a Bachelor of Science degree in mechanical engineering. He joined NASA in September 1989. In March 2012, Mr. Newton was appointed to the federal Senior Executive Service.