Suggested Searches

HQ Support Services Division

Mary W. Jackson NASA Headquarters Building

Facility Information

The Headquarters Support Services Division is responsible for maintaining the operational capabilities necessary for the execution of NASA HQ’s programs and projects including:

  • Technical Expertise
  • Stewardship and Oversight for Building and Lease Management
  • Workspace Planning and Assignment
  • Design and Furnishings Program
  • Operational Support Services
  • Parking Garage and Fares Transit Subsidy Program

SPECIAL ANNOUNCEMENTS

MASS TRANSIT INFORMATION GENERATION SMARTRIP CARD REPLACEMENT

Date/Time/Location: Until Further Notice
Contact: Rose Butler, 202-358-0184, or rose.t.butler@nasa.gov

The following information clarifies what employees needs to get a replacement card in order to avoid disruption later.

WMATA is phasing out first generation SmarTrip cards (any SmarTrip card purchased before 2012) because they won’t work with the new faregates we’re installing later this year. As a result, you’ll need to complete some simple steps to get a replacement card in order to avoid disruption later.

Learn more and find out the easiest way to replace your card

Why Are We Doing This Now?

New faregates are getting installed systemwide, which will be faster, more efficient and more reliable. Your first-generation SmarTrip will not be compatible with the readers on these new and improved faregates.

How Can I Replace My Card?

If you don’t need your replacement card right away:

  • Mail us your SmarTrip card and we’ll send you a new one with the balance transferred. We’ll also include $5 stored value to offset the cost of postage and processing time while replacement forms are processed. Click here to get started.

If you’d like to get your replacement card sooner:

  • Transfer your balance online to another SmarTrip card. https://smartrip.wmata.com/gocard/cardinfo.
  • You can also give metro a call at 1-888-SMARTRIP (+1-888-762-7874) and one of their customer service associates will assist you.
  • Or visit us at the Metro Sales Office at the Metro Center Station (Tuesday – Thursday, 8 a.m. – Noon).

BY RESPONDING TO THIS PROMOTIONAL EMAIL TO REPLACE YOUR FIRST GENERATION SMARTRIP® CARD VIA ANY OF THE AVAILABLE METHODS, YOU ARE AGREEING THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE PROMOTIONAL TERMS AND CONDITIONS BELOW, WHICH CAN ALSO BE FOUND AT WWW.WMATA.COM/CARDREPLACEMENT.

Next Steps

Since the faregate installation will not begin before June 2021, you still have time to replace your card. We’ re reaching out now to make sure you have time to make the switch.

WMATA First Generation SmarTrip® Card Elimination and Replacement Stored Value Promotion Terms and Conditions

During the promotional period, the Washington Metropolitan Area Transit Authority (“ WMATA”) is offering $5.00 to any customer who mails in a properly completed SmarTrip® card replacement form with their eligible first generation SmarTrip® card for replacement pursuant to this promotion.

This offer is only available to customers with eligible first generation SmarTrip® cards who follow the procedure to replace their eligible SmarTrip® card through mail. This is a limited time offer – a properly completed SmarTrip® card replacement form and the first generation SmarTrip® card(s) must be received by WMATA before the promotional period ends on October 7, 2021. The $5.00 will be added as stored value on the replacement SmarTrip® card to offset the cost of postage and processing time while replacement forms are processed. WMATA reserves the right to terminate, cancel, modify, or suspend the offer at any time for any or no reason in its sole discretion without prior notice or liability to you. This offer may not be combined with any other offers. This offer is non-refundable, non-transferrable, and may not be resold or redeemed for cash. This offer is subject to SmarTrip® terms and conditions, which are available online at https://www.wmata.com/about/records/smartrip-terms-conditions.cfm and are incorporated by reference in these terms and conditions. SmarTrip® cards replaced in this manner will not be returned and will no longer be usable. Violation of these terms may lead to the offer being invalidated. This offer is void where prohibited. WMATA is not responsible for errors or delays in the processing of any SmarTrip® card replacements.

MASS TRANSIT INFORMATION CLARIFICATION
Date/Time/Location: Until Further Notice
Contact: Rose Butler, 202-358-0184, or rose.t.butler@nasa.gov

The following information clarifies what employees may do with their VRE/MARC or Metro transit subsidies during COVID-19:

EMPLOYEES THAT USE TRANSIT ALLOCATION
(VRE/MARC): Transit Allocation is an “employee only” feature. It lets employees use their SmarTrip account to allocate their transit benefit to a vanpool, VRE, MARC, MTA Commuter Bus, or MetroAccess. Two things to remember:

  1. The personal transit allocation deadline is the 21st
  2. If an employee reduces their personal Commuter Direct allocation, he/she will need to log-in to their Commuter Direct account to turn off their “recurring” pass order.

There is no intent to stop the government portion of this subsidy each month.

EMPLOYEES THAT USE THE TRANSIT PASS BENEFIT
No tap, no charge. An employee’s transit pass benefit is charged only when a Metro or regional partner pass is loaded to their SmarTrip card. If the employee does not tap a SmarTrip target in the Metro station, then the pass cannot load to their card, even if their pass is set for Auto Reload. For example, if an employee has a monthly unlimited pass set for auto reload and did not tap their card between 3/24 and 4/15, then an April pass will not load and they will not be charged.

Employees can learn more about pass behavior and the possibility of COVID-19 pass refunds at wmata.com/fares.