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Enterprise Services

The Enterprise Services Division provides Call Center, Tier 0, and Tier 1 support to all of NASA. Our strategy for Enterprise Services is to work with interested Centers to consolidate smaller helpdesks across NASA, lowering costs and offering more services through our 24×7 capabilities.

Customer Contact Center (CCC)

Contact with the NSSC is handled through the Customer Contact Center. The NSSC Customer Contact Center is a disciplined approach to the management of customer interactions for timely resolution of customer issues, follow-up and feedback on outstanding issues, identifying process improvements, and improving customer satisfaction.

Call: 1-877-NSSC123 (1-877-677-2123) Select Option 3
Online: Submit an Inquiry

Support Hours: Monday through Friday excluding Federal holidays. 
8am – 8pm Eastern
7am – 7pm Central
5am – 5pm Pacific
6am – 6pm Mountain

Enterprise Service Desk (ESD)

The Enterprise Service Desk (ESD) at the NASA Shared Services Center (NSSC) provides a single point of contact for incident management in the NASA Enterprise IT Services environment, and a single ordering system for requesting NASA Enterprise IT Services.

Call: 1-877-NSSC123 (1-877-677-2123) Select Option 2
Online: Submit a Ticket Online   —  then select Create Ticket
Support Hours: 24x7x365

Document Imaging (DI)

Some of the functions of DI include processing all documents that come to the NSSC through mail, e-mail, Secure File Server, and the US Mail (FedEx and UPS). DI personnel process all documents into the official records repository. The DI Team then processes electronic tickets that are sent to the functional divisions for action.

Intelligent Automation Services (IAS)

The NSSC Automation Management Office (a division of ESD) oversees the Intelligent Automation Services Office (IASO), which serves as the Single Point of Contact (SPOC) for the NASA’s digital workforce creation and maintenance. The purpose of the service is to provide improved cost-effective, operational efficiencies, and standardized interfaces and processes performed by the digital workforce.