Jamie Krauk

Jamie M. Krauk is Acting Executive Director of the NASA Shared Services Center (NSSC), where she provides executive leadership for all of NASA’s business and technical shared services, including financial management, human resources, enterprise services, procurement, and agency business support. In this role she brings a transformative lens to the NSSC.

Krauk’s position of record is the Deputy Associate Administrator for Mission Support Integration, Strategy and Transformation (formerly Transformation), leading the integration and transformation efforts across NASA’s mission enabling services. There, she focused on improving integration across mission services and with customers in centers and missions. She led mission support’s capability areas of risk, performance, and change management, and provided frameworks and tools for improving service implementation and transformation.  She also managed process transformation capabilities, including tools and communities of practice that help employees and managers eliminate unneeded work, optimize valuable work, and automate wherever possible. Krauk also coordinated cross-collaborative activities in mission support by leading the Mission Support Forum and Mission Support Program Management Council meetings.

Prior to joining NASA, Krauk first worked in the Shared Services world in establishing the first multi-function shared services organization at a Cabinet-level agency.  She served as Deputy Executive Director for the Department of Commerce’s Enterprise Services Program, where she led an organization of 200+ people and $60M+ that provides HR, IT, and Acquisitions services to Commerce’s 47,000 federal employees.

Krauk joined Enterprise Services after fifteen years at NOAA (one of Commerce’s Bureaus) where she served in numerous leadership capacities, including Deputy CFO/CAO for NOAA’s Research Line Office, senior advisor to the Deputy Under Secretary, Legislative Assistant in the U.S. Senate to Senator Inouye of Hawaii, and multiple scientific and communications positions.

Organizational change, and the ability to propel mission work – in both the scientific and mission-enabling arenas – are a hallmark. A scientist by training, with a keen eye for policy and strategy, Krauk studied biology at Bucknell University and has a Master’s in Environmental Microbiology from the University of Maryland. She conducted research at a little field station in Solomons Island, Maryland and in the Atlantic and Indian Oceans.

Krauk also exercises her heart for community and public service as Co-Chair of the Community Relations Advisory Board for the city of Greenbelt, Maryland. In this capacity, she is able to continuously keep an ear to the ground for local needs and work with City Council to drive change, including recent efforts in the area of police and community relations.

She lives with her husband, David O’Brien, their daughter Fiona, their pet cat Disco and pet dog Basil. When not working, Jamie enjoys supporting Fiona’s gymnastics, cooking, walking Basil, and boating with her family.