ODEO’s Complaints Management Division (CMD) is the NASA organization that handles EEO concerns raised by members of the Agency’s 17,000-strong workforce and advances civil rights efforts of Agency grantees, such as universities and science centers nationwide. The division has two primary areas of responsibility. These involve managing and implementing Agency wide policies and systems for 1) processing, adjudicating and resolving EEO complaints (this includes oversight of the informal complaints process conducted at the NASA Centers and the Agency’s Alternative Dispute Resolution Program); and 2) developing internal (NASA workforce) and external (NASA grant recipient institutions) policies, programs and initiatives, including executive leadership, guidance, technical assistance, and compliance related activities.

EEO Complaints and Alternative Dispute Resolution

The EEO Complaints Office manages and implements Agency-wide policies and systems for processing, adjudicating and resolving individual and class discrimination complaints.  This includes oversight of the informal complaints process conducted at the NASA Centers. 

The three major functions of this division are:

• EEO Complaints Policy and Processing 
  Implements policy and provides oversight and guidance for the processing of individual and class complaints pursuant to Title VII.
• Investigations, Hearings, Final Agency Actions
  Conducts all equal employment opportunity (EEO) investigations, facilitates hearing and issues Final Agency Actions.
• Appeals and Compliance
  Facilitates appeals and responsible for tracking compliance of settlement agreements and orders issued by the Equal Employment Opportunity Commission (EEOC) and Final Agency Actions.