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Complaint Process

Office of Diversity and Equal Opportunity

Keyboard with Complaint

Equal Employment Opportunity (EEO) Case Processing Procedures in light of the national emergency.

The physical safety and EEO rights of NASA’s workforce, its contractors, and applicants, are of the utmost importance. In light of the national emergency, the Office of Diversity and Equal Opportunity will ONLY accept electronic mail effective immediately and until further notice.  If you have any questions, you may still call (202) 358-2180.

The EEO Complaints Office manages and implements NASA-wide policies and systems for processing, adjudicating and resolving individual and class discrimination complaints.  This includes oversight of the informal complaints process conducted at the NASA Centers.  This office is also responsible for post administrative processing of discrimination complaints such as appeals on final agency actions and compliance with the Equal Employment Opportunity Commission (EEOC) orders and settlement agreements.  The EEO Complaints Office also manages and implements NASA’s Alternative Dispute Resolution (ADR) Program.

The four major functions of this Office are:

Related Resources

(*Accessibility version coming)

NASA Complaints eFile System

NASA Employees’ and Applicants’ Rights under the Architectural Barriers Act
EEO Complaint Process Flowchart

Keyboard with Complaint