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Access Launchpad FAQ
October 9, 2012

The NASA Access Launchpad, also called "Launchpad," is an online tool that you can use to create and update your NASA user profile or reset a forgotten password in just a few steps.

Call the NASA Information Support Center at (866) 419-6297.

Your NASA user profile consists of an Agency User ID, a specific password, and your completed set of answers to security questions. It allows you to access many NASA applications.

An Agency User ID (AUID), no more than eight characters, is your user ID for many NASA applications. It is unique across the entire Agency (no one else has the same ID). Many Centers use this ID as the desktop log-in ID.

If you already use systems like i-View, you'll use the same password for the Launchpad applications. The password is a minimum of twelve characters and requires any three of the following four constraints: at least one upper case letter, at least one lower case letter, at least one number, at least one special character (e.g. $, !, #, *, @, %). You can create a password for Launchpad at https://launchpad.nasa.gov

Your security questions are a list of questions that you will answer with information that is specific to you. If, in the future, you call the helpdesk to reset a forgotten password, the helpdesk will ask you several of the questions, randomly-selected, to verify your identity. If you already answered the security questions in the Identity Management & Account Exchange (IdMAX) system, those answers will still be available for use by the Helpdesk. However, you are encouraged to answer all seven of the new Launchpad questions, as you will not be able to update your original IdMAX security questions in the future.

It is difficult to develop a good set of questions that every user can easily answer. If a particular question is difficult for you to answer, try to think of an approximate answer that you'll remember. For example, if you moved around a lot as a child, it might be hard to select one street name. Perhaps, though, a grandparent or other relative lived on the same street for a long period of time. Entering your relative's street might be easier for you to remember than a street of your own. The key is that the answers are unique to you, personal, and easily memorable for you.

To manage and update your user profile, including your password or security questions, visit: launchpad.nasa.gov. Users are only allowed to manage their own profiles.

Not at this time. Instead, visit NASA's User Self-Service (USS) tool, located within the Identity Management and Account Exchange (IdMAX) system. User Self‐Service allows you to change your display name, e‐mail addresses, or common names in the Agency directory.

Your NASA profile password will expire every 60 days.

You will receive an e-mail indicating that your password is about to expire 15, 10, 7, 5, 3, and 1 days prior to the expiration date of your password.

You will be automatically directed to Launchpad when you need to make changes when using any of the Launchpad applications. You can also visit Launchpad directly at https://launchpad.nasa.gov.

If you would like to log into an application that uses the Launchpad tool, you should bookmark the application URL, e.g., https://inwiki.nasa.gov. That way, you can visit it directly.

To manage your NASA user profile in the future, you can bookmark the NASA Access Launchpad: https://launchpad.nasa.gov. You really don't need to bookmark the Launchpad site, however, because when your profile password expires, you'll receive an e-mail notice with a direct link to Launchpad. You're also re-directed to the Launchpad site when you click "Forgot Password" in any of the Launchpad applications.

On some NASA Web browsers there is a configuration issue that results in this security certificate error. To resolve this issue, follow this two-step process:

Step 1: Visit the NASA PKI Operations Web site to download the NOCA and Treasury root certificates.

Click on the Download NOCA and Treasury root Certificates link and follow the prompts to open and install these CA certificates into your browser. If you receive a security warning about the US Treasury Root CA, this is normal: proceed with the certificate installation.

An image of the NASA PKI Operations Web site, with an arrow pointing to Download NOCA and Treasury root certificates

Step 2: Visit the Entrust Root Certificate download page and select the Personal Use radio button.

Click the Download Certificates button to continue:

An image of the Entrust SSL Certificates web page with a circle around the Personal Use radio button and an arrow pointing to teh Download Certificates button.

Select the entrust_2048_ca.cer link and follow the on-screen instructions to install the certificate:

An image of the Entrust SSL Certificates page with a download in progress. The File Download link for entrust_2048_ca cer is circled.

Technical Information:

Certificate Name: Entrust CA (2048)
File Download: entrust-2048_ca.cer
Thumbprint: 801D 62D0 7B44 9D5C 5C03 5C98 EA61 FA44 3C2A 58FE
Image Token: 
Image Token: 
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Page Last Updated: June 4th, 2014
Page Editor: NASA Administrator