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ACES 101
Agency Consolidated End-user Services (ACES) is a single award, Firm Fixed Price (FFP), Indefinite-delivery, Indefinite-quantity (IDIQ) contract with a minimum contract value of $5 million and maximum contract value of $2.5 billion. The ACES contract will provide desktop, printer, e-mail and other enduser services to the NASA community.

The Period of Performance for the contract is 10 Years (4-year base + two 3-year options):

Base: July 1, 2011 – June 30, 2015 (*This contract is currently under protest. The start date may be adjusted.)
Option 1: July 1, 2015 – June 30, 2018
Option 2: July 1, 2018 – June 30, 2021

Programmatic direction will be provided by the Office of the CIO End-user Service Executive and oversight will be shared by the Service Executive and the NASA Shared Services Center (NSSC) CIO to the End-user Service Office, located at the NSSC. The End-user Service Office will include: the End-user Services Manager (EUSM), Contracting Officer's Technical Representative (COTR), the Integration Lead, Service Element Managers, and Project Member Support. Centers will have Subject Matter Experts, Service Element Technical Experts, Center Integration Leads, Resource Analyst(s) and Project Member Support. All business support functions including Contracting Officer and Specialists, Cost Analysis, and Resource Analysis will be performed by the I3P Business Office at the NSSC.

The following are five main goals of ACES:
  • Goal 1: Consolidate the provisioning of end-user services across all NASA Centers and Facilities using a single Agency solution
  • Goal 2: Ensure NASA's mission is enabled by the Agency Consolidated End-user solution
  • Goal 3: Improve the Enduser IT security posture
  • Goal 4: Improve the management of NASA's IT infrastructure
  • Goal 5: Enable a mechanism for transformation of NASA's end-user services in support of emerging mission requirements
Specific Objectives for each Goal are detailed in the ACES Performance Work Statement.

Stay tuned for an ACES 102 article in the next edition of IT Talk. We'll cover the specifics regarding the types of computers, laptops, printers, cell phones, and services that are going to be delivered.

Click here for more information about ACES.