Benchmarking and Metrics
John F. Kennedy Space Center, Florida
Michael Bell is the Manager of Benchmarking and Metrics at NASA's Kennedy Space Center. He facilitates process improvements by consulting with teams on the use of quality tools and measures.
As Kennedy's benchmarking manager, Bell serves as the focal point for external organizations interested in comparing their process performance with processes at Kennedy and facilitates NASA benchmarking teams. As Kennedy's metric manager, he develops procedures and tools to enable measurement of the Center's strategic objectives. He previously led a team chartered to develop the Center's high level "scorecard" of organizational performance measures.
Bell joined Kennedy Space Center in 1994 as a management analyst in the human resources and management systems directorate assessing the Center's Full Time Employee (FTE) usage and integrating FTE requirements for budget formulation. He has also managed the NASA facility projects program responsible for prioritizing facility improvements and provided award fee assessment feedback on the Base Operation Contractor.
Prior to joining NASA, Bell worked in the electronics manufacturing industry as an industrial engineer designing and managing factory layout projects, conducting manufacturing simulation, and quality auditing. In addition to his technical background he is a certified facilitator and serves as a mediator in the Center's Alternative Dispute Resolution process. He has volunteered as a Guardian Ad Litem child court advocate and with the Adult Literacy League.
Bell was born in Altus, Oklahoma and graduated from Lincoln High School in Bloomington, Minnesota. He received a Bachelor of Science degree in industrial engineering from Northwestern University in 1986 and a Masters degree in engineering management from the University of Central Florida in 1989. He is in the process of completing doctoral work in industrial engineering from the University of Miami.
NASA's John F. Kennedy Space Center