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Dr. C. Shannon Roberts
Former Associate Director
External Relations

Shannon Roberts was the Associate Director, External Relations, at NASA's John F. Kennedy Space Center (KSC), Fla., and was responsible for improving strategic planning, internal communications, culture change, and business development. From 1998 to 2005, she also served as Executive Advisor to the KSC Change Leaders Network (CLN), a group of over 80 employee leaders appointed by the KSC Center Director and their respective organization directors to facilitate KSC's strategic direction. She was a member of the KSC Senior Management Team (SMT) and was the NASA/KSC liaison to the Space Coast World Trade Council.

Prior to this assignment, Dr. Roberts was KSC's Ombudsperson for Strategic Change and Director of Administration, where she had responsibility for workforce planning and operations. Other executive positions she has held with NASA include: Assistant Associate Administrator for Space Flight and Director of Benchmarking and External Relations at NASA Headquarters in Washington, D.C. She represented NASA as Lead of the Outreach Team, the National Performance Review (NPR) for Reinventing Government, where she also served as a member of the NPR Consortium for Change and NPR Strategic Implementation Council. Prior to NASA, she was Executive Director and Director of Communications for the President's Council on Management Improvement, a group of the Assistant Secretaries for Administration and Management in 23 Federal Departments and Agencies. She was a participant in the President's Executive Exchange Program, where she served as Director of Quality, Xerox Corporation, at their World Headquarters in Stamford, Connecticut. At the U.S. Department of Transportation, she served as Director of Financial Management, Deputy Director of Management Planning, Associate Director of Commercial Space Transportation, and Departmental Liaison to the White House on Presidential Improvement Initiatives. She began her Federal career with the U.S. Department of Justice where she was Assistant Director, Program Review and Budget; Senior Policy Advisor to the Attorney General; and, a member of the Attorney General's Review Panel for Federal Judicial Appointments. Prior to her Federal service, she served as Director of the Study Release Program, North Carolina Department of Corrections, where she worked with the State's universities, community colleges, and technical institutes to encourage opportunities for learning for the State's over 78,000 inmates. Dr. Roberts was appointed to the Federal Government's Career Senior Executive Service in 1980.

Dr. Roberts received her Bachelor of Arts Degree with honors from the University of North Carolina, Chapel Hill; her Master's in Public Administration Degree with distinction from Harvard University; and her Doctorate in Public Administration from the University of Southern California. Her doctoral work was on "Leading Change to Create the Future: A Comparative Case Study of NASA and Xerox." Her fields of professional concentration are: leadership; strategic planning; organizational development and effectiveness; benchmarking; employee involvement; strategic alliance and partnership building with government, business, and academic individuals and organizations; and change, financial, human resource, knowledge and quality management.

Dr. Roberts served as President of Executive Women in Government (EWG) and was a member of the National Board of Directors for EWG, the Senior Executives Association, Public Employees Roundtable, and Federal Coalition for Culture Change. She was a member of the Montgomery County, Maryland Commission on Juvenile Justice and a counselor with the Greenwich, Connecticut, “Help in Crisis” Hot Line. She has been recognized with: two Reinvention Hammer Awards, the President's Council on Management Improvement Leadership Award, the Public Employees Roundtable Leadership Excellence Award, NASA individual and group achievement awards, and the Franklin Covey International Award for Building Synergy and Teamwork. She was born in Atlanta, Georgia, and currently resides in Cape Canaveral, Florida, and McLean, Virginia.

Dr. Roberts retired from NASA on January 31, 2005.

February 2005

Biographies - Current Employees