Thousands of talented, dedicated and passionate people work at NASA's Glenn Research Center in Cleveland. They are rocket scientists and engineers. They are researchers and physicists and chemists. They are aviation specialists, public affairs officers, administrative assistants, security officers, logistics managers and more. With countless specializations in myriad fields, the people of Glenn share one goal: working for the public in support of NASA's mission.
The diverse Glenn workforce is comprised of civil servants and on-site support contractors. Workers perform a large variety of different jobs at NASA Glenn. "My Job at NASA Glenn" is a series that introduces some of these workers. Learn about different employees and the interesting jobs they perform, and how their education prepared them to make unique and important contributions to NASA.
Glenn's Identity, Credential and Access Management Business Process Lead (ICAM BPL)
Image Credit: NASA
What that means:
As Glenn's Identity, Credential and Logical Access Management (ICAM) Business Process Lead (BPL), I ensure that all NASA Agency ICAM goals are pursued, implemented and in place at the center in accordance with agency deadlines. These activities include outreach and communications, resolving operational issues, creating and managing implementation plans, assessing priorities, and influencing governance. As Glenn's Application Portfolio Manager, I work with counterparts to identify, inventory and categorize applications to reduce duplication across the agency and ultimately identify opportunities for cost savings for Information Technology, NASA's Programs and Mission Support. These activities contribute to the agency's and Glenn's mission by providing a sound, secure, trusted IT infrastructure upon which NASA operates. NASA's advanced technologies in research and exploration must be stored, processed and communicated.
The coolest / most interesting part of my job is:
Providing GREAT customer service. I work with application owners and their technical points of contact, program managers, Office of Protective Services, Office of Human Resources and Office of Education (program leads). Working with different individuals allows me to wear different hats. Some of my customers may be dismayed because something did not go right with their projects. It is a must for me to keep them calm and happy. It takes patience, great listening skills and attention to their needs to please the individual. My key focus is to have them smile before they leave my office. Also, it is important to have a solution to their problem. No matter how they react, I want to always be helpful and courteous.
My favorite project that I have worked, or that I am working on, is:
The On-Boarding Entry on duty process for new employees. I led the effort to address a long-standing problem associated with the time delay between a permanent new employee's entry on duty and the provision of their workstation, user ID, and account creation/activation that was necessary for them to be fully productive. I collaborated with the service stakeholders involved and identified numerous opportunities for process improvement and streamlining. With the support of my team, the complex, multi-faceted process was documented and formalized as a Glenn Center Level Procedure. Glenn was the only center to have fully dissected and documented this end-to-end process. The new process has now been incorporated into the agency's on-boarding process.
The accomplishment that I am most proud of is:
Writing a motivational children's book titled "Two Paths to Reach Your Goals: You Choose!" My book is geared towards students in elementary school through high school. It shows that in order to choose the right path, students need to know what the right path is. Students need to identify the right path in elementary school, when they start making choices on what to wear to school. Many young children are faced with pressure from home and school, and they don't know that they can start identifying their goals and start working on their goals. My book shows what students should do when faced with obstacles such as peer pressure (not completing a homework assignment, not listening to the teacher, disrupting class). I have sold more than 600 copies, and I am very proud when I help someone who is facing a decision of doing right versus doing wrong. I love giving back to my community.
A Science, Technology, Engineering and Math (STEM) education helped me by:
Through having a STEM education, I received a broader prospective of the Information Technology world. It enabled me to pursue various career options. Before I received higher education, I was stuck in a position with limited opportunity for growth. Now, I have the confidence to manage teams of people with a wide range of skill levels.
Good advice for students, including STEM students, is:
The best advice I will share with a student is to SET GOALS and STAY FOCUSED. There are going to be many obstacles coming your way; however, if you keep your mind and heart on your goal, nothing will deter you. Identify one goal at a time. When you complete one goal set another goal. I want to share with you: I have accomplished every goal I have set for myself in my life. Guess what: I still have more goals. You can do it, only if you want to. Also, it has to be your goal and not someone else's.