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OEOD Customer Service Survey
June 1, 2010
 

Please tell us about your experience with us:

 

1. Please rate how satisfied you were with the way you were treated at the front desk when you first arrived.
Very Satisfied Satisfied Somewhat Satisfied Dissatisfied
 
2. How satisfied were you with the level of concern you received from the person at the front desk?
Very Satisfied Satisfied Somewhat Satisfied Dissatisfied
 
3. Did we answer your question on the day of your visit?
Yes No
If no, please explain:
 
4. What was your overall experience with our front desk?
Very Satisfied Satisfied Somewhat Satisfied Dissatisfied
 
5. Did you speak with an EO Specialist?
Yes No
 
6. How satisfied were you in your overall experience with EO Specialist?
Very Satisfied Satisfied Somewhat Satisfied Dissatisfied
 
7.Did you speak with a counselor?
Yes No N/A
 
8. How long did you have to wait to see a member of our staff?
1 - 5 min. 6 - 10 min 11 - 15 min more than 15 minutes N/A
 
9.What do you believe would be a reasonable amount of time to wait to see a counselor in our office?
1 - 5 min. 6 - 10 min 11 - 15 min more than 15 minutes
 
10. How courteous was the counselor?
Very Courteous Courteous Somewhat Courteous Discourteous N/A
 
11. How satisfied were you with the counselor's concern for answering your question(s)?
Very Satisfied Satisfied Somewhat Satisfied Dissatisfied N/A
 
12. Were your questions answered on the day of your visit?
Yes No
If no, please explain:
 
13. Overall, how comfortable did you feel during your visit to our office?
Very Comfortable Comfortable Uncomfortable Very Uncomfortable
 
14. Overall, how would you rate the quality of our services?
Excellent Good Fair Poor
 
Please feel free to share your comments in the section below. If you wish to receive a response please include your email address:

 

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