NEACC Prepares for I3P EAST Contract
The NASA Enterprise Applications Competency Center (NEACC) operates and maintains a broad spectrum of NASA's Enterprise Applications, with an emphasis on fully integrating business process expertise with application and technical know-how. A small team of civil servants and approximately 300 support contractors sustain operations, implement new applications and capabilities, and provide business readiness support to the stakeholders and end users. Nine lines of business are served by over 50 applications and a multitude of integration services, all depending on the NEACC to provide continuous operations that meet or exceed established service level measures.
Contractor support for the NEACC has been managed through a cost-plus-award-fee contract vehicle for several years (Unified NASA Information Technology Services [UNITeS], PRISM), but the expiration of the current contract will mark a dramatic culture shift as the fixed-price era begins on February 1, 2011, the inception date for Enterprise Applications Service Technologies (EAST). During the 90-day transition period, which began in early November, the NEACC team is being trained in new processes and new internal support systems while learning a new set of acronyms and adjusting to a whole new way of doing business, all the while continuing support for operations.
One of the most challenging aspects of EAST is the introduction of the Application Points concept for measuring and tracking work. The current backlog (averaging 180 break-fix service requests and approaching 1,800 change requests, plus projects in flight) is being reviewed, evaluated, and assigned application points based on historical guidelines in preparation for the EAST contract February 1 start date. On day one, the backlog information must be fully translated and feeding into the EAST Application Points Capacity Management System (APCMS), with all NEACC personnel knowledgeable and competent in the systems and processes being introduced.
The transition period is being carefully managed by Anita Webster (NASA) and Susan Myers (EAST Program Manager). From a contract perspective, the transition focuses on staffing, business management, systems implementation and integration, phase-in deliverables, and the transition of an Agency-focused operational IT group (Integrated Collaboration Environment Team) from another area of Marshall Space Flight Center. Change management and business readiness tasks, such as communications, organizational alignment, and stakeholder awareness, are also critical focus areas of the transition and are the responsibility of Barbara Henry (NASA), the NEACC's Business Readiness Manager, who is also serving as the EAST Communications Lead for the I3P Service Communications Team.
A successful transition will result in a seamless cutover to the new contract and very little impact to the NEACC's stakeholders and end users. Successful performance under EAST is expected to result in the following:
- Efficiency optimization
- Expanded capacity to enable innovation and IT enhancements
- Enhanced transparency and accountability
- Improved Capacity management
- Performance measures for lines of business
- Visibility to trending history is more consistent, allowing for continual refinement
Communications to the EAST stakeholders will kick off this month with briefings to Agency Business Process Leads and will be followed by several communication events with established Center points of contact. Key messages will be shared via the I3P Service Communications Team and the Office of the Chief Information Officer (OCIO) Strategic Communications Committee.
For more information, please contact Barbara Henry at firstname.lastname@example.org