Communicating Technical Issues (APPEL-CTI)
This course is designed for NASA's technical workforce, including systems engineers and project personnel working on or leading project teams.
This two-day workshop provides the foundation for communicating technical information to a varied audience and demonstrates effective methods and strategies for presenting technical issues.
This course provides hands-on experience in effectively communicating complex, technical information to different audiences, both those familiar with and those unfamiliar with the topic. Individual and small-group learning exercises will help you develop key communications competencies. In a laboratory setting, participants will structure and conduct presentations/meetings with stakeholders and project team members and establish a set of effective e-mail practices to use within a project.
Upon completion of this course, participants will be able to:
- Describe a basic communications model and apply it to different settings where technical information is required.
- Recognize the information and communications needs of diverse groups (e.g., project stakeholders, team members, review teams).
- Design and deliver technical communications using different media (e.g., meetings, presentations, e-mail).
- Present (in oral and written form) complex, technical material that is carefully tailored to specific audiences and that facilitates understanding.
- Solicit feedback and information as you present technical concepts and reports
Competencies and Technical Areas Addressed
- Communication and Decision Making
- Stakeholder Management
This course is registered by the Project Management Institute (PMI) for 15 Professional Development Units (PDUs). PMI Course ID: CTI009