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99-77

For Release: September 27, 1999

Jenise Veris
(Bus: 216/433-2888)

Lori Rachul
(Bus: 216/433-8806)


NASA Glenn Recommended for ISO 9001 Certification

At the conclusion of their four-day initial audit, a team representing an internationally recognized registrar announced that NASA Glenn Research Center will be recommended for ISO 9001 certification, fulfilling NASA's goal for agency-wide compliance by September 1999.

ISO 9001 is the internationally accepted technical standard for managing all processes that affect an organization's ability to meet customer requirements for a quality service or product. The Norwegian-based firm Det Norske Veritas out of Houston, TX conducted the audit.

"Receiving the recommendation for ISO certification affirms the hard work of all Center employees in putting together a quality Business Management System," said Center Director Donald J. Campbell. "This represents the first step in a continuous process to guarantee consistency and efficiency in providing products and services to both our national and international customers."

NASA Administrator Daniel S. Goldin sparked the drive for NASA to become ISO-registered in a letter to NASA officials saying, "We are leaders in the world of science and technology. We must also be leaders in the world of quality. To this end, I am requiring that the agency be third-party certified in our key processes, by an internationally recognized registrar, to ISO 9001. This commitment applies to all Centers and Headquarters. I am also expecting that our suppliers will step up to this challenge."

NASA Glenn's ISO 9001 certification recommendation follows 2 years of formulating the Center's overall Business Management System/ISO 9001 standards for a strategic and quality framework, organizational structure, and documented procedures and directives. ISO standards are the most comprehensive set of guidelines covering an organization's process of designing, manufacturing, installing, and servicing established by the International Organization for Standardization, a worldwide federation of national standard bodies representing 90 countries.

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